Our aftersales team are on hand 7 days a week if you have any problems.
While it’s very rare that issues occur, if you’re not happy with your tyre fitting we have full processes in place to look after your complaint in a speedy and efficient manner. Most faults will fall into one of four categories: damage, deflation, vibration or a faulty tyre. We pride ourselves on the quality of our service, so we take all customer complaints very seriously, recording all calls relating to the order for your protection.
Although highly durable and built to last over hundreds of miles, tyres can still incur faults and problems from everyday incidents. So, what should you be looking out for? The most obvious problems will appear as a protruding bulge in the sidewall of the tyre, usually incurred after your tyre has sustained a heavy impact; for example when driving over a pothole or bumping into a kerb. Another is the deflation of your tyre because of a puncture or original fault. It may not be particularly noticeable to the naked eye, so it could be worth popping to your local petrol station to check the PSI (Pounds per Square Inch).
Following the fitment of your new tyres, we advise that you regularly check the position of your wheel nuts for any movement or loosening. Whilst we ensure that all wheels are safely re-fitted to the vehicle manufacturer’s torque settings, threaded wheel nuts can potentially loosen as a result of relaxation in the clamping force (known as ‘settlement’). As a result, in line with advice from the UK road safety charity BRAKE, we recommend that you regularly perform checks to determine if wheel nuts have become loose. An initial check following a wheel refit should take place after the vehicle has been driven between 25 and 100 miles. Look out for the following when checking for loosened wheel nuts: rust or bright metal around the wheel nut, cracked or distorted wheel rims, broken or loose fixings, the position of wheel nut indicator devices (if you have them), which can indicate if wheel nuts have moved. If you’re concerned that your wheel nuts have loosened in any way then we highly recommend that you have them re-tightened (this process is known as a re-torque). These checks should be carried out alongside other essential checks such as tyre pressure and tread depth. Check your vehicle’s manual for further advice on checking wheels and tyres.
Deflation can be caused by a number of issues, including: a valve leak, cracked alloy, poor seal, damage to the sidewall, a puncture picked up while driving. In order to work out what has caused the deflation, we will send a Technical Manager to inspect the affected tyre, dealing with your issue as quickly and as effectively as possible.
We take photos of your vehicle and tyres before and after every tyre fitting, so if you have any queries regarding damage made to your vehicle we can instantly refer to our evidence to ensure a speedy assessment. Our aftersales team can arrange a time and date when our Technical Manager can come out to visit you and assess the damage to your vehicle. All we ask is for your patience for 72 hours before we come back to you directly with our findings.
The vibration of your tyres while driving can be caused by a number of factors, including: a balance weight coming adrift, a worn suspension component, a faulty tyre. In order to establish the cause of the vibration as quickly as possible, we’ll send out our Technical Manager to inspect the affected tyre and assess the situation.
In the case of faulty tyres, our procedures are superseded by the British Tyre Manufacturers’ Association (BTMA), and we therefore, have to adhere to their policy for the return and further inspection of the tyre if you want to receive a potential refund. Please take a look at a copy of the BTMA’s Consumer Guide To Tyre Warranty. This lays out the procedure for returning a faulty tyre and the process to obtain a replacement tyre or refund. Note this policy is not ours: it’s a national standard that we have to follow. Once you’ve read the policy, you can then advise us how you want to proceed.
In addition to the guarantee on the tyre that some manufacturers offer, Tyres on the Drive provides a 30 day guarantee on ALL tyre fittings and rotations, offering you peace of mind with every single purchase. If you do happen to find a fault, issue or problem with your tyre within 30 days of the fitting, please ring one of our friendly advisors on 0333 016 6550 right away. We’ll then be able to discuss and determine the best possible way to proceed. If any remedial action is necessary, we can then arrange for one of our mobile tyre technicians to visit for a free call out inspection, at a time and date most convenient to you.
Once you’ve had a tyre fitted by Tyres on the Drive, it’s best practice to keep checking the health of your tyre to ensure you get the best possible life from it, ultimately offering you great value for money. We advise that you check your tyre pressure at least once a month to ensure not only optimal performance but also your safety. Your vehicle will have PSI numbers assigned for all of its tyres, which when over- or under-inflated can affect the handling. Tyres on the Drive also recommends that you don’t use silicon- or chemical-based tyre shines as these chemicals can eat away at the sidewalls of the tyres, causing premature ageing. You can spot the first signs of damage by looking out for cracked sidewalls where the chemicals have soaked into the rubber. This will eventually weaken the tyre and could potentially cause sidewall failure.
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