Frequently Asked Questions

Get your questions about tyres and our mobile tyre fitting service answered here!

About My Order


First, check again the tyre size on your current vehicle. If you’ve simply requested a tyre quote for what turns out to be the wrong size – don’t worry – just do another search with the correct tyre size. If you have already placed an order and organised a fitting with the wrong sized tyre, then please contact us immediately. Our team may still be able to change the tyres we are sending out to you, but it’s important that you call us straight away to amend the order. It is your responsibility to make sure that you ordered the correct size or fitment. A call out charge will be applied if our technicians cannot fit your tyre due to incorrect tyre size being supplied.
Please email us with your details or give us a call and we will be more than happy to help solve the issue. When you contact us by email we always call you back to ensure that your details are correct.
Call our experts and we will do our best to supply your preferred brand. On the rare occasion where this is not available, our experts will recommend an alternative.
We have access to over 55,000 different tyres! So, on the rare occasion that you can’t find what you’re looking for on the website, please call one of our operators, who will be happy to help.
Once your order is confirmed, one of our experts will ring you and confirm the details. They will arrange a convenient time and place of fitting.
It tells you the maximum speed of use and level of performance the tyre can safely operate to.
All tyre quotes include: 1) New tyre 2) Mobile fitting, valve replacement (excluding specialist valves like TPMS and aluminium valves), wheel balancing and environmentally friendly tyre disposal (on orders of 2 or more tyres)
Yes, we only fit new tyres and all of our new tyres are guaranteed by the manufacturer against manufacturer defects. This guarantee will not cover punctures or any other accidental damage that is not a defect in the construction of the tyre. If you have any problems, contact us to discuss the issues.
We have two payment options: 1) You can pay online, on our website, when you get to the basket after choosing your tyres. 2) You can pay over the phone when you speak to our advisors.
Puncture repair costs just £45.
Call our support centre to cancel your fitting. Fittings can be cancelled without incurring a cancellation fee up to the day before your fitting date. Bookings cancelled after this time will incur a cancellation fee of £40.
Yes, you can change the fitting location of your existing booking. Call the support team immediately to make any changes to your booking at least one day prior to your fitting date.
If you have paid for your tyres online but require a refund, this will be made at the price stated on the website on the date of purchase. Please allow 7 working days for refunds to be processed into your account.
We have access to over 50,000 different tyres, which means we can't list them all on the results page. If the tyre exists, then we can get our hands on it! Speak to one of our operators.
For safety purposes we collect information about your vehicle and your contact details. On rare occasions, tyre manufacturers have recalls on products and we are required by law to use retained details to contact customers in such an event. We do not share any other information with any third party unless you have explicitly consented.

About My Tyres


The best way to find out which tyre size you need is to look at your current tyres. You will find the tyre size imprinted on the sidewall of the tyre (e.g. 205 50 R16 98V run flat). You are looking for the width of the tyre (i.e. 205), the sidewall (i.e. 50) and the rim size (i.e. 16). You will also need the load and speed rating (i.e. 98V) and finally check if it is a run flat or specialist fitment for your type of car (i.e. MO for Mercedes).
A vehicle that has the ability to have all 4 wheels receiving power from the engine.
RNF stands for reinforced. Reinforced tyres tend to be fitted on small vans, people carriers and some SUV or 4X4 vehicles and some estate cars.
Tyre disposal is included in the quoted price. TyresOnTheDrive gives a fully inclusive price every time. Unlike some other tyre fitting companies, we don’t have any hidden charges. We dispose of tyres responsibly.
A tyre should be replaced when 3mm or less of the tread is remaining; the legal limit for a car tyre in the UK is 1.6mm across three-quarters of the tread. Other warning signs that your tyres may need replacing are: When your tyres are worn to the legal limit (1.6mm for a car in the UK). If your tyre shows signs of ageing (i.e. cracks on the tread or sidewall). If your tyre is damaged (i.e. a bulge on the sidewall). If you can see abnormal wear (i.e. the centre of the tyre is wearing much quicker than the shoulders). If the tyres are not suited to your vehicle (i.e. you are having handling problems). If you get a puncture, though on occasion a tyre can be repaired.
We dispose of your old tyres using carefully selected professional tyre disposal companies. The old tyres are used in a number of different ways: they could be sent to remould manufacturers; used in road construction or for soft playground coverings; used as fuel at a power station; or even utilised for sea defence schemes. TyresOnTheDrive believes that the protection of the environment is a real concern, and we ensure that we dispose of your scrap tyres in the most ecologically and environmentally friendly way possible.

About My Fitting


No, TyresOnTheDrive is not a breakdown or rescue service, so we are unable to change tyres at the roadside on main roads. However, we will always try to assist if we can.
We are open 7 days a week, 8am to 8pm.
We fit 7 days a week, 8am to 8pm.
All of the TyresOnTheDrive vans are equipped with state-of-the-art tyre changing machines that incorporate a pneumatic arm and bead raiser, tyre balancing machines and a compressor to inflate tyres. All of the equipment is similar to the equipment you would expect to see in a traditional high street depot, with the exception that we bring the tyre depot to you.
Yes, we can fit as low as 25 profile tyres. The benefits of low profile tyres are improved performance and appearance. Lower deck heights give the tyres a racing car look, and also make them better at handling corners. Fewer grooves and smaller void areas between the treads are what make low profile tyres as effective as performance tyres. Combined, these features deliver greater lateral stability, improved tread wear and reduced weight.
There are many instances where we have achieved substantial savings when compared to other tyre retailers. We regularly check our prices against competitors to ensure that we are offering the best prices. We promise to beat any like-for-like quote, that's our Price Promise to you.
Address: Office 2, 1st Floor Riverside, Mountbatten Way, Congleton, Cheshire, CW12 1DY Telephone number: 0333 016 6550 Email: info@tyresonthedrive.com
You can cancel up to the day prior to your booking without incurring a charge. Our on the day cancellation fee is £40.
Yes, Tyres On The Drive has recently rolled out a same day fitting service across its network that covers more than 80% of the UK population. Subject to availability.
TyresOnTheDrive only employs the highest calibre of mobile technician. TyresOnTheDrive is not a franchise and we hand pick all of our technicians.
We currently offer TPMS valve replacement, tyre repairs, tyre rotations, seasonal refits and a locking wheel nut removal service.

About Tyres On The Drive


We need to be able to get access to both sides of the car, and be able to park the fitting van near to where the vehicle is parked. Driveways or car parks are ideal, providing there is sufficient space around the vehicle.
No, our service includes fitting tyres. We don't operate a delivery only service.
Every one of our mobile fitting vans is equipped with a state-of-the-art balancing machine capable of balancing wheels from 10 inches all the way up to 30 inches in diameter!
In line with the latest legislation, we use weights made of zinc. For steel wheels we will use uncoated weights, for alloy wheels we use coated stick-on weights. The wheels on many cars, including high performance vehicles, require stick-on weights that are not visible from the outside. At TyresOnTheDrive we use stick-on weights, therefore ensuring that your wheels always look their best.
Yes. All TyresOnTheDrive vans are equipped with all the tools required to carry out puncture repairs to BSAU 159 standard.
As long as it falls within the British Standard guidelines, then yes. All of our mobile fitting vans carry a BSAU 159 standard gauge. If your puncture is in the sidewall or shoulder of the tyre then unfortunately it cannot be repaired. If this is the case our technician will show you, using the BSAU 159 gauge.
We currently cover over 80% of UK households and can fit your new tyres wherever you are, as long as it's a safe environment to do so, including on your drive or at work. Just enter your postcode or give us a call to see if we cover your area.
Tyre alignment requires a completely flat surface to enable accurate alignment, and as we come to you, we are unable to guarantee suitability of the location.
We can give each job our complete attention because, unlike at a garage, we don’t have other jobs waiting. We dedicate the time to you and your tyres. We also employ highly trained technicians and use time and motion methods in our processes to ensure we do the job right, on time.
No, we don’t sell part worn tyres. We sell new tyres from as little as £32.99. A recent TyreSafe investigation found that 98% of part worn tyres were illegal; 16% contained dangerous or unsafe repairs; and 18% contained other potentially lethal forms of damage or non-compliance. If they were called ‘part-safe’, would you still buy them?

NEED MORE HELP?


With access to over 55,000 different types of tyre, coupled with a vast knowledge of the tyre industry, our advisors will be able to find the right tyre to suit your needs, your budget and your vehicle. For more help and advice, please call one of our friendly advisors on 0333 016 6550.

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