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Next day fittingAvailable until 7:30pmSubject to Availability

0800 433 4717Now free on mobile

Frequently Asked Questions

Get your questions about tyres and our mobile tyre fitting service answered here!

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Questions


Answers

How do I find my tyre size?

The best way to find out which tyre size you need is to look at your current tyres. You will find the tyre size imprinted on the sidewall of the tyre (e.g. 205 50 R16 98V run flat). You are looking for the width of the tyre (i.e. 205), the sidewall (i.e. 50) and the rim size (i.e. 16). You will also need the load and speed rating (i.e. 98V) and finally check if it is a run flat or specialist fitment for your type of car (i.e. MO for Mercedes).

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What can I do if I’ve got the wrong tyre size?

First, check again the tyre size on your current vehicle. If you’ve simply requested a tyre quote for what turns out to be the wrong size – don’t worry – just do another search with the correct tyre size. If you have already placed an order and organised a fitting with the wrong sized tyre, then please contact us immediately. Our team may still be able to change the tyres we are sending out to you, but it’s important that you call us straight away to amend the order. It is your responsibility to make sure that you ordered the correct size or fitment. A call out charge will be applied if our technicians cannot fit your tyre due to incorrect tyre size being supplied.

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The system didn't recognise my postcode, what can I do?

Please email us with your details or give us a call and we will be more than happy to help solve the issue. When you contact us by email we always call you back to ensure that your details are correct.

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The tyre brand I want isn't listed, what can I do?

Call our experts and we will do our best to supply your preferred brand. On the rare occasion where this is not available, our experts will recommend an alternative.

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I can't find my tyres on the website.

We have access to over 55,000 different tyres! So, on the rare occasion that you can’t find what you’re looking for on the website, please call one of our operators, who will be happy to help.

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When can you complete my order?

Once your order is confirmed, one of our experts will ring you and confirm the details. They will arrange a convenient time and place of fitting.

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What does the speed rating mean?

It tells you the maximum speed of use and level of performance the tyre can safely operate to.

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What does 4x4 mean?

A vehicle that has the ability to have all 4 wheels receiving power from the engine.

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What does RNF mean?

RNF stands for reinforced. Reinforced tyres tend to be fitted on small vans, people carriers and some SUV or 4X4 vehicles and some estate cars.

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Do you charge for tyre disposal?

Tyre disposal is included in the quoted price. TyresOnTheDrive gives a fully inclusive price every time. Unlike some other tyre fitting companies, we don’t have any hidden charges. We dispose of tyres responsibly.

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When should my tyre be replaced?

A tyre should be replaced when 3mm or less of the tread is remaining; the legal limit for a car tyre in the UK is 1.6mm across three-quarters of the tread. Other warning signs that your tyres may need replacing are:

  • When your tyres are worn to the legal limit (1.6mm for a car in the UK).
  • If your tyre shows signs of ageing (i.e. cracks on the tread or sidewall).
  • If your tyre is damaged (i.e. a bulge on the sidewall).
  • If you can see abnormal wear (i.e. the centre of the tyre is wearing much quicker than the shoulders).
  • If the tyres are not suited to your vehicle (i.e. you are having handling problems).
  • If you get a puncture, though on occasion a tyre can be repaired.

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What happens to my old tyres?

We dispose of your old tyres using carefully selected professional tyre disposal companies. The old tyres are used in a number of different ways: they could be sent to remould manufacturers; used in road construction or for soft playground coverings; used as fuel at a power station; or even utilised for sea defence schemes. TyresOnTheDrive believes that the protection of the environment is a real concern, and we ensure that we dispose of your scrap tyres in the most ecologically and environmentally friendly way possible.

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Do you offer a breakdown service?

No, TyresOnTheDrive is not a breakdown or rescue service, so we are unable to change tyres at the roadside on main roads. However, we will always try to assist if we can.

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What are your opening hours?

We are open 7 days a week, 8am to 8pm.

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What are your fitting times?

We fit 7 days a week, 8.30am to 6pm.

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Are the mobile tyre vans equipped with the right tools for the job?

All of the TyresOnTheDrive vans are equipped with state-of-the-art tyre changing machines that incorporate a pneumatic arm and bead raiser, tyre balancing machines and a compressor to inflate tyres. All of the equipment is similar to the equipment you would expect to see in a traditional high street depot, with the exception that we bring the tyre depot to you.

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Can you fit low profile tyres?

Yes, we can fit as low as 25 profile tyres. The benefits of low profile tyres are improved performance and appearance. Lower deck heights give the tyres a racing car look, and also make them better at handling corners. Fewer grooves and smaller void areas between the treads are what make low profile tyres as effective as performance tyres. Combined, these features deliver greater lateral stability, improved tread wear and reduced weight.

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How much space do you need to change a tyre?

We need to be able to get access to both sides of the car, and be able to park the fitting van near to where the vehicle is parked. Driveways or car parks are ideal, providing there is sufficient space around the vehicle.

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Can you just deliver my tyres?

No, our service includes fitting tyres. We don't operate a delivery only service.

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How do you balance my wheels?

Every one of our mobile fitting vans is equipped with a state-of-the-art balancing machine capable of balancing wheels from 10 inches all the way up to 30 inches in diameter!

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What balancing weights do you use?

In line with the latest legislation, we use weights made of zinc. For steel wheels we will use uncoated weights, for alloy wheels we use coated stick-on weights. The wheels on many cars, including high performance vehicles, require stick-on weights that are not visible from the outside. At TyresOnTheDrive we use stick-on weights, therefore ensuring that your wheels always look their best.

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Do you do puncture repairs?

Yes. All TyresOnTheDrive vans are equipped with all the tools required to carry out puncture repairs to BSAU 159 standard.

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Can my puncture be repaired?

As long as it falls within the British Standard guidelines, then yes. All of our mobile fitting vans carry a BSAU 159 standard gauge. If your puncture is in the sidewall or shoulder of the tyre then unfortunately it cannot be repaired. If this is the case our technician will show you, using the BSAU 159 gauge.

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Where do you fit tyres?

We currently cover over 90% of the UK and can fit your new tyres wherever you are, as long as it's a safe environment to do so, including on your drive or at work. Just enter your postcode or give us a call to see if we cover your area.

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Why don’t you offer tyre alignment?

Tyre alignment requires a completely flat surface to enable accurate alignment, and as we come to you, we are unable to guarantee suitability of the location.

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How can you change tyres so quickly?

We can give each job our complete attention because, unlike at a garage, we don’t have other jobs waiting. We dedicate the time to you and your tyres. We also employ highly trained technicians and use time and motion methods in our processes to ensure we do the job right, on time.

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Do you sell part worn tyres?

No, we don’t sell part worn tyres. We sell new tyres from as little as £32.99. A recent TyreSafe investigation found that 98% of part worn tyres were illegal; 16% contained dangerous or unsafe repairs; and 18% contained other potentially lethal forms of damage or non-compliance. If they were called ‘part-safe’, would you still buy them?

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What does the quoted price include?

All tyre quotes include:

1) New tyre including VAT
2) Mobile fitting, valve replacement, wheel balancing and environmentally friendly tyre disposal (on orders of 2 or more tyres)

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Are my tyres fully guaranteed?

Yes, we only fit new tyres and all our new tyres are guaranteed by the manufacturer against manufacturer defects. This guarantee will not cover punctures or any other accidental damage that is not a defect in the construction of the tyre. If you have any problems, contact us to discuss the issues.

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How do I pay?

We have three payment options:

1) All of our vans have chip and PIN machines on board so you can pay with a debit or credit card after your tyres have been fitted. We accept all major credit and debit cards.
2) You can pay online, on our website, when you get to the basket after choosing your tyres.
3) We have a number of finance packages available through afforditNOW.

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Is my credit transaction secure?

Yes. We use the latest chip and PIN technology, just like any other reputable high street retailer.

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What is the cost of puncture repair?

Puncture repair costs just £35 including VAT.

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When will I get a VAT invoice?

An invoice will be given to you on completion of the job. Our mobile tyre technician will ask you to sign our job sheet on-site to confirm that you are happy with the work carried out, and then give you a copy of the job sheet along with an invoice. In the event that you have had a job completed at short notice, a VAT invoice will be posted out to you from our base in Holmes Chapel.

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How do you stay competitive?

There are many instances where we have achieved substantial savings when compared to other tyre retailers. We regularly check our prices against competitors to ensure that we are offering the best prices. We promise to beat any like-for-like quote, that's our price promise to you.

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Can I cancel my fitting?

Call our support centre to cancel your fitting. Fittings can be cancelled without incurring a cancellation fee up to the day before your fitting date. Bookings cancelled after this time will incur a cancellation fee of £25.

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Can I change the fitting time and place?

Yes, you can change the fitting location of your existing booking. Call the support team immediately to make any changes to your booking at least one day prior to your fitting date.

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What is your refund policy?

If you have paid for your tyres online but require a refund, this will be made at the price stated on the website on the date of purchase. Please allow 7 working days for refunds to be processed into your account.

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How do I contact you?

Address: Units 1 & 2, Cotton Court, Middlewich Road, Holmes Chapel, CW4 7ET
Telephone number: 0800 433 4717
Email: info@tyresonthedrive.com

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What is your late cancellation fee?

You can cancel up to the day prior to your booking without incurring a charge. Our on the day cancellation fee is £25.

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I have an emergency and really can’t wait: can I get my tyres fitted today?

As we have to order the tyres in, it is very unlikely that we will be able to come out to you the same day. However, it is worth speaking to one of our operators just in case.

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The tyre brand I want isn't listed: what can I do?

We have access to over 50,000 different tyres, which means we can't list them all on the results page. If the tyre exists, then we can get our hands on it! Speak to one of our operators.

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Do you retain any of my personal information?

For safety purposes we collect information about your vehicle and your contact details. On rare occasions, tyre manufacturers have recalls on products and we are required by law to use retained details to contact customers in such an event. We do not share any other information with any third party unless you have explicitly consented.

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Are your staff fully trained?

TyresOnTheDrive only employs the highest calibre of mobile technician. TyresOnTheDrive is not a franchise and we hand pick all of our technicians.

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What other services do you offer?

We currently offer tyre repairs, tyre rotations, seasonal refits and a locking wheel nut removal service.

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