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Guarantees

We have a 30 day fitting guarantee and a number of manufacturer-specific guarantees to give you peace of mind

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Our 30 Day Fitting Guarantee

At TyresOnTheDrive we are so confident in the quality of the workmanship carried out by our team of expert mobile technicians that we offer a 30 day guarantee on all tyre fittings and rotations. Our 30 day guarantee provides customers with the assurance that they can call our expert advisors and discuss any issue arising from the fitting. Our advisors then determine whether any remedial action is necessary and if appropriate arrange a free call out inspection.

Our guarantee at TyresOnTheDrive covers:

  • Free inspection of the fitted tyre
  • Free re-balancing
  • Free rubber valve replacement (if deemed necessary)

To put into effect your guarantee, please ensure that your first port of call is to speak to one of our advisors, who will be on hand to advise on the next step.

Please note, our guarantee does not cover puncture repair, vehicle tracking or alignment adjustment as these areas are affected by road conditions and driving style. If a free inspection is conducted but the investigation finds that the issue has arisen from impact or accidental damage and is not attributed to the fitting, then a call out charge of £25 will be made.

All of our fittings are carried out to the highest standard of care by fully trained technicians, so although you probably won’t need to call upon our guarantee, it does provide you with that extra element of reassurance and the knowledge that we’re here for you. Any issue should be reported, in the first instance, to our advisors, who will be happy to assist.

Nexen lifetime guarantee

Your Nexen tyres have been manufactured to the highest standards, and our confidence in the product allows us to offer a lifetime guarantee on your purchase. If a Nexen tyre develops a fault, including accidental damage during normal motoring, TyresOnTheDrive will repair it or fit a new Nexen tyre, charging only for the tread used, replacement valve and corrective balance. This guarantee is valid for the life of your tyre or until it reaches a tread depth of 2mm.

Terms and conditions apply

  • This guarantee applies solely to Nexen tyres and will be honoured at the dealer where the tyre was originally fitted.
  • This guarantee is valid for the lifetime of the tyre provided there is a minimum tread depth of 2 millimetres remaining around the entire central circumference of the tyre equal to 3/4 of the tread width.
  • Work will only be carried out upon production of the original receipt and the fully completed form that you can download here.
  • Tyres are covered for suspected manufacturing faults and/or accidental damage. Any tyre that can be repaired within the limits of the current BSAU 159 'minor damage standard' will be repaired free of charge.
  • Tyres with a suspected manufacturing fault or tyres irreparably damaged will be replaced at the following rates:

Tread remainingDiscount
8mm and above100% allowance
Below 8mm-6mm75% allowance
Below 6mm-4mm50% allowance
Below 4mm-2mm25% allowance
Below 2mmNil allowance
  • It is conditional for the application and maintenance of this guarantee that a new tubeless valve is fitted and a corrective wheel balance carried out at the time of fitting, repair or replacement of the tyre. These services are chargeable.
  • This guarantee is transferable with ownership of the vehicle.
  • Tyres that fail due to criminal or malicious damage, vandalism, improper use, fire, theft, use in competitive sport, road accident, mechanical defect (such as incorrect alignment), repair by another garage or incorrect tyre pressures are excluded from this guarantee.
  • The guarantee is not available to taxis, vehicles used for private hire or driving schools.
  • This guarantee excludes 4x4 and commercial tyres.
  • This guarantee is invalid if the tyre is removed or repaired by any other company or individual.
  • This guarantee is in addition to your statutory consumer rights, which are unaffected.

Westlake tyre guarantee

Order your Westlake tyres with TyresOnTheDrive and you can buy with complete confidence:

  • Free accidental damage warranty
  • Free manufacturing and materials warranty
  • Free 30 day exchange guarantee

Westlake tyres have been produced to the highest standards, with an extended warranty. If your Westlake tyre develops a fault, including accidental damage during normal driving, TyresOnTheDrive will fit a new Westlake tyre, charging only for the tread used, wheel, balancing and new valves.

Terms and conditions apply

  • This one-year warranty applies to Westlake tyres and will be honoured only at an authorised Westlake dealership for a period of 12 months or when the tyres reach a tread depth of 2mm, which ever comes first.
  • This warranty is valid provided there is a minimum tread depth of 2mm on the tyre.
  • All claims must be accompanied by an invoice and the fully completed original warranty certificate issued at the time of purchase, the tyre having been balanced and a new valve fitted where necessary by an authorised Westlake dealership.
  • You will be charged only for the tread used, but the warranty contribution must be used against the purchase of a new Westlake tyre.
  • The tyre must have been used for normal road use. Off road use, racing and deliberate or malicious damage will invalidate the warranty. This warranty does not cover tyres used in taxis, cabs or vehicles used for that purpose.
  • The extended warranty is limited to cars and car-derived vans and expressly excludes vans, pickups and car-derived campers.
  • Run flat tyres are not included under this warranty.
  • The remaining tread depth of the tyre will be judged from taking an average of three tread depth readings around the centre of the tyre, none of which must be below 2mm.
  • Tyres with a suspected manufacturing fault or tyres irreparably damaged will be replaced at the rates on the remaining tread depth chart, below.
  • The warranty applies to the original purchaser and is not transferable. This warranty does not cover rapid or uneven wear caused by vehicle defects. This warranty is invalid if the tyre is removed or repaired by any other company or individual.
  • If a tyre is deemed repairable by your retailer it will be repaired free of charge and not replaced. Any punctures sustained during the period covered will be repaired to British Standard BSAU/159 free of charge. Repairs can only be undertaken to the repairable tread area of the tyre. A new tubeless valve will be fitted if necessary and the wheel rebalanced as required (costs not included on this warranty).
  • This warranty only covers replacement tyres equivalent or greater than the OE recommended speed and load index.
  • Refitted, rebalancing and new valves are chargeable.
  • This warranty is in addition to your statutory rights, which are unaffected.
    Remaining tread depthPercentage
    8mm100%
    7mm80%
    6mm65%
    5mm50%
    4mm35%
    3mm20%
    2mm5%
    1.6mmnil